Refund policy

UPDATED RETURN POLICY

Effective: 01/01/2025

We offer free U.S. shipping on orders over $200.

We are happy to offer returns and exchanges for items that meet the requirements outlined below.

Restocking & Shipping Fee Deductions

  • Returns totaling $500 or more from a single order will incur a 7% restocking fee due to increased shipping and credit card processing costs.

  • If free shipping was applied but the customer keeps less than $200 worth of items from the order, the original shipping cost will be deducted from the refund.

  • If you paid for shipping, shipping costs are non-refundable.

Return Window & Authorization

  • All returns must be initiated within 7 days of delivery. Returns after this window will not be accepted.

  • All returns require authorization and must be processed through our returns portal: udelny.com/returns.

  • A prepaid shipping label can be requested through the portal; the label cost will be deducted from your refund.

  • Once you receive a return label, you have 3 business days to ship your package or it will be rejected.

  • Return shipping is the customer’s responsibility unless the item is damaged, defective, or incorrect.

Return Eligibility

Items must be:

  • Unused, clean, and in original condition.

  • In original packaging (if applicable) with all tags attached.

We reserve the right to refuse a return if items are damaged, soiled, or altered in any way (including makeup stains) and not due to a manufacturer defect.

If refused, you may provide a shipping label to have the items returned; otherwise, they will be donated after 90 days.

Please include your 5-digit order number inside the return package.

Online vs. In-Store Purchases

  • Online orders can only be returned or exchanged online. Stores will not accept online returns or exchanges.

  • In-store purchases must be returned directly to the store of purchase.

Refund Processing

Once your return is received and inspected, you will receive an email confirmation.
Refunds are typically processed within 10 business days.

Exchanges

We do not send replacement items automatically. To exchange, place a new order and email us at info@udelny.com with your old and new order numbers.

Full-Priced Items:

  • Eligible for exchange.

  • A prepaid return label will be provided at no cost.

Sale Items:

  • All sale items are FINAL SALE and may only be exchanged for the same item in a different size or color (subject to stock availability).

  • Customers are responsible for return shipping costs.

  • If free shipping was applied, the original shipping cost will be deducted from your refund.

  • If the exchange order does not match the returned sale item(s), no refund will be issued. We will email you to request a return label; if not received within 90 days, items will be donated.

Non-Returnable Items

  • Accessories (hats, beanies, gloves, belts, etc.)

  • Final sale items (exchange only, as noted above)

Lost, Stolen, or Damaged Shipments

Udelny is not responsible for lost, stolen, or damaged packages once shipped.
If your package arrives damaged due to shipping, please contact the carrier to file a claim and retain all packaging materials.

International Orders

We ship internationally. All shipping fees, customs, duties, and taxes are the customer’s responsibility. These charges vary by destination and package weight.

Need Help?

We understand special situations may arise. For any questions or unique circumstances, please contact us:

info@udelny.com  |  718-475-3511

We’re always happy to help.